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  • SURVEY! 51 percent of consumers say a business needs to be AVAILABLE 24/7 πŸͺπŸ€‘
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According to this survey, a business needs to be ON at all times--and not just "on" yahhh, but ENGAGED! πŸ€“πŸ€“
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This is where a live chat function in your website can be extremely HELPFUL, since obviously a large portion of consumers have questions (and will want those questions answered before they make a purchase) πŸ™ˆπŸ™ˆ
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Long term, however, many companies are looking to automate this process, since many consumers end up asking similar questions. As CHAT BOTS become more and more intuitive, this level of engagement won't be an ask on the consumer's part--it will become standard βœ”
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In our HYPER-CONNECTED society, it's only going to become more and more widely accepted to have someone (or some thing, like a chat bot) always at your disposal πŸ€—πŸ€—
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Credit: inc.com
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πŸ“§ For business inquiries please email us to mitrabranding@indoblognet.com
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#mbcsosmedcontent #smartbusiness #businesssurveys

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